Privacy Policy iwang

Information We Collect

During the registration process and use of the iwang platform, we collect several categories of personal information to ensure a safe, smooth experience that meets applicable licensing requirements. This information is only collected when you interact directly with our platform.

• Identity Information: Full name, date of birth, identity card number (MyKad) or passport, and gender.
• Contact Information: Email address, mobile phone number and current residential address.
• Account Information: Username, encrypted password, login history and activity within the account.
• Financial Information: Details related to the payment methods you use such as e-wallet, DuitNow, FPX and deposit and withdrawal transaction records.
• Technical Data: IP address, browser type, operating system, cookie data and website traffic records for security and internal analytics purposes.
• Usage Data: Game records, betting preferences, bonus history and activity related to the loyalty programme.

Purpose of Using Information

All personal information collected by iwang is used solely for legitimate and transparent purposes. We do not use your data outside the scope stated in this policy unless with your explicit consent.

• Identity Verification: To ensure that only eligible individuals aged 21 and above register and use our platform.
• Account Management: To create, maintain and protect your member account, including the password reset process.
• Transaction Processing: To process deposits and withdrawals securely within 15 minutes to 2 hours.
• Fraud Prevention: To detect suspicious activity, protect the integrity of the platform and ensure fair play.
• Legal Compliance: To fulfil international licensing obligations including anti-money laundering (AML) and know your customer (KYC) requirements.
• Service Communications: To send important notifications related to your account, policy updates and promotional information that you have opted to receive.
• Platform Improvement: To analyse usage patterns in order to improve user experience and the quality of our services.

Disclosure to Third Parties

iwang respects your privacy and will not disclose your personal information to external parties except in the following circumstances, each of which is subject to strict confidentiality agreements:

• Payment Service Providers: Payment gateway providers that process your transactions such as FPX, e-wallet services and cryptocurrency networks — for transaction processing purposes only.
• Game Service Providers: Licensed game developers such as PG Soft, Pragmatic Play, JILI and Spribe may receive session data required to operate games correctly.
• Regulatory Bodies: International licensing authorities or enforcement agencies that require specific information based on legitimate legal requirements.
• Security Services: Third-party anti-fraud and identity verification solution providers that help maintain the security of our platform.

Data Security and Storage

The security of your personal data is our operational priority. iwang implements multiple layers of technical and administrative security to ensure your information is always protected from unauthorised access, leaks or misuse.

• Encryption in Transit: All data transmitted between your device and our servers is protected with TLS/SSL 256-bit protocol.
• Encryption at Rest: Sensitive data such as passwords are stored in hashed form using irreversible algorithms.
• Access Controls: Access to member personal data is granted only to staff with a legitimate operational need who have undergone data protection training.
• Continuous Monitoring: Our systems are actively monitored at all times to detect any unauthorised access attempts or unusual activity.
• Retention Period: Your data is retained for as long as your account is active and for the period required by law or licensing requirements. After that, data is securely disposed of.

Cookies and Tracking Technologies

The iwang platform uses cookies and similar technologies to improve user experience, maintain session security and collect internal analytics data. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic platform functions such as login verification, session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information about how you use the platform to help us improve layout and speed.
• Functional Cookies: Store your preferences such as language, display settings and game preferences so your experience is more personalised.
• Analytics Cookies: Used internally to understand traffic patterns and improve the performance of our platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and your experience on the iwang platform.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be processed and stored on servers located outside Malaysia. In all such cases, iwang ensures that the data transfer complies with data protection requirements equivalent to or higher than those applicable in Malaysia.

We only use infrastructure providers with recognised security standards who have signed legally binding data processing agreements with us.